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Position Details:CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences [Register to View]
a flexible first organization, you can find our remote and on-site locations .Provides overall technical leadership for architecture solutions involving a major product or implementation step, which may include research and technical investigation, ensuring end to end functionality of software is within the scope of business need. Translate customer requirements into software specifications. Defines methodology, processes and quality assurance requirements. Recommends and ensures compliance to standards.Job Summary Provides technical leadership and accountability for the design and implementation of a major product or subsystem in a solution.Ensures technical viability of solutions as defined in the Statement of Work and subsequent change requests, identifying, resolving and mitigating technical issues and risks. Creates and/or validates work estimates and skills required to assist the lead architect and project management with task scheduling and resource requests. Coordinates with development and test teams to keep the deliverables on target and on time. Manages technical customer interactions from kick off through UAT. Guide customer(s) through the requirements gathering, designing and documentation process within a specific domain area while fitting within the OSS/BSS infrastructure, and making the best use of company product offerings.Coaches and mentors other project members to increase their understanding of the customer and technology.Provides feedback to the solution engineering team for improvements, market trends and product issues.Pursues knowledge of upcoming product features as they are made known or releasedKnowledge, Skills and AbilitiesBachelor's degree in Computer Science, Engineering or Business or equivalent education/experience required.7 years' software development and application implementation experienceSenior design experience in UNIX and database applicationsTelecommunications industry experience and in-depth knowledge of related product (Preferred )Technical project management experienceAgile methodologies experienceSubject matter expert for one or more CSG products and implementation steps.Knowledge of CSG's product portfolio.Broad understanding of business technology, telecom networks, and data structures.Strong design skills with ability to document the designs.Excellent analytical problem-solving skills, with the ability to diagnose complex problems that require complex methods or theories.Team leadership skills to exchange ideas and create a common understanding of project work from conception through issue resolution.Excellent verbal and written communication skills to influence and gain cooperation.Ability to speak, write and understand English.Ability to suitably adapt communication based on the audience, e.g. technical vs. management.Ability to prioritize effectively within and across one or more assignments through good judgement, seeking guidance where appropriate.Ability to travel domestic and international for extended duration onsite based on requirements of the project.Non-standard work hours may be required and the ability to be on-call.Accountable for professional working behavior to include building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG's core competencies and values