Overview This position description is subject to change at any time as needed to meet the requirements of the program or company. Hardware engineer responsible for analyzing, installing, configuring, diagnosing, and repairing voice, video and data systems across a broad geographic area in support of customers from numerous, diverse DoD organizations. Focus of effort is on ensuring availability and security of all networking and end-user devices within assigned area of responsibility. Responsible for responding to services requests within contract-mandated timelines and effectively using ServiceNow trouble-ticketing system to respond, track, and report activities. Responsibilities include routine travel and regular interface with a broad variety of customers with a focus on responsive end-user support that includes a significant number of VIPs. Communicates technical information to technical peers, managers, and government/military customers. Responsibilities Major Job Activities: Responds to service requests across a broad geographic area of responsibility supporting a variety of different DoD agency customers. + Support requests shall be received telephonically and/or electronically from a Service Desk or directly from supported customers, with coordination tracked using the ServiceNow (or comparable) ticketing system documenting, documenting current request status, actions taken, and observations. + Ensures service requests are fulfilled within contract-mandated timelines including all necessary travel to customer locations throughout area of responsibility. Performs analysis, troubleshooting, and repair/replacement of hardware on voice, video and data network devices, systems, and infrastructure on unclassified (NIPRNet) and classified (SIPRNet) networks including: + desktop computers and analog/digital telephones including mobile devices. + data center and storage systems. + video-teleconferencing equipment, IP TV, and Video-on-Demand systems. + basic cabling and cable terminations. + wireless systems and internet access points. + network infrastructure devices including switches, routers, and servers. + VPN, VDI, and VoIP systems. + Facsimile devices, printers, scanners, and other peripheral devices. Conducts preventive maintenance on devices/systems listed above. Assists in the conduct of sites surveys; assesses and documents current site network configuration and user requirements. Material & Equipment Directly Used: + ServiceNow (or comparable) trouble-ticketing system. + Desktop and Laptop computers, printers/copiers, analog and VoIP telephones. + Network device and cabling test equipment. + Microsoft Office Suite, Teams, and SharePoint. Working Enviornment: Work performed under general instruction, following established procedures. Work is reviewed for soundness of technical judgment. Work is performed with considerable latitude afforded for independent judgment and decision making in the execution of required duties. Must be able to work independently across a variety of international locations including austere environments. Physical Activities: • Must be able to travel routinely throughout assigned region (Europe, Middle East) via road and air. • Must be physically capable of lifting 40 pounds. • May be required to work an uncommon schedule including nights, weekends and holidays. • Must be able to work extended hours and evenings, as mission requires. • Must have professional appearance. Qualifications Minimum Qualifications: Education / Certifications: • CompTIA A+ Certification is required. • Candidate shall possess, or be able to complete, and maintain DoD 8570.01-M compliance for IAT Level II. • Secret Clearance / US Citizen. Experience / Skills: • 2 years of experience relevant to the position responsibilities is required. • Experience as a Hardware Engineer responsible for analyzing, identifying, and correcting hardware faults in networking, voice, video, and data systems. • Must be able to work independently across a variety of international locations including austere environments. • Demonstrated experience of past work that is detail oriented and organized, and an ability to work on many different projects at one time. Supervisory / Budget Responsiblities: N/A We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.