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Job Details Lebanon


Architecture and Engineering




null, Egypt

Aheeva Lebanon Is Looking For INTEGRATION AND SYSTEMS ENGINEER. The selected candidate will be responsible for all onsite service and support needs for our customers. Working with components, such as system software, infrastructure and hardware in order to ensure they all work together properly.Your Main Responsibilities Include•Management of customer support requests from initiation through to closure•Troubleshooting and problem analysis, implementing configuration requests•Provide trainings to customers and VARs•Install, upgrade, test and deploy solutions at customers sites or remotely•Build and configure Linux based systems (rpm, war, exe)•Contribute in the definition of the roadmap by reporting issues and suggestions to the development center•Administration and maintenance of servers, active directory, systems, hardware, peripherals, services settings, directories etc.•Maintain technical documentation of processes and procedures•Work with development teams to resolve defects and verify corrective actions•Write release notes and functional specificationsOn The Other Hand Aheeva Offers You•A permanent full time position•A competitive salary•A technically challenging job•A pleasant and dynamic team to joinTo Qualify You Must Fulfill The Following Requirements•University degree in Software engineering, Computer science or related discipline•Minimum of 3 years experience in IT/ Telecoms support or operations •Fluency in English and French communications is essential•Working knowledge of Linux OS system administration, networking and database admin•Solid understanding of VOIP protocols, infrastructure and architectures•Available to take part in 24 x 7 support coverage roster•Programming knowledge of Shell scripts, Asterisk and PHP•Experience in VMware, PBX, routers and active directoryCompany DescriptionAheeva Lebanon is a Canadian company that develops and markets turnkey contact center solutions that enhance customer interaction and optimize agent productivity. The tailored solutions are IP-based and provide businesses and contact centers with tools to improve customer satisfaction, reduce costs and increase revenues.Are you interested?Please apply referring to Integration and Systems Engineer