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Senior Engineer, Customer Management Solutions (c88bb0d74f29)
Requirements Other Information: - 3-4 Required years of relevant experience. - Expertise in CRM and Telco retail systems, with proven deployments. - Experienced in Services activation flows. - Experienced in Sales concepts and flows. - Awareness of new trends and best practices in Telecom retail and CRM systems. - Proven ability to design, optimize and integrate business processes across different systems and mobile technologies. - Experience in Siebel CRM is an advantage. - Strong experience with JAVA, Oracle, PL/SQL, SQL, and Linux. - Knowledge of software development life cycle and project life cycle - Hands-on experience in analysis and implementation of software - Strong knowledge in ITIL, eTOM, TOGAF, and TM Forum principles and enterprise wide adoption. - Good knowledge of MS Office applications like Excel, Word etc. - Excellent command of both written and verbal English, Arabic would be an advantage - Strong Analytical skills - Fair Project Management skills - Strong Technical skills - Strong interpersonal communication skills - Ability to rapidly learn new concepts and business models. Qualification: - Bachelor degree in Computer Science/ Telecoms / Communications / Electronics Engineering or related discipline and appropriate registration with a recognized professional institute About the Company We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential. Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.