Job was saved successfully.
Job was removed from Saved Jobs.

Job Details


Jobs.mom Saudi Arabia

Field Technician Riyadh

Architecture and Engineering

Photonics Technician

Yearly

No

Riyadh, Egypt

Field Technician Riyadh Riyadh Saudi Arabia Field Operations Call Center Field Operations Full Time Global Nielsen Media fuels the media industry with unbiased reliable data about what people watch and listen to At the core of our data is our Field Call Center associates who connect and build personal relationships with consumers to collect data on TV Radio and Digital Device consumption ABOUT THE ROLE At Nielsen we prioritize measuring the total audience for our data and insights As a member of our Field team you will build trusting relationships that give KSA households a voice Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households maintaining ongoing panel cooperation and ensuring panel quality and security ROLE DETAILS Foster and maintain strong panel member cooperation through more than formal relationships according to company procedure Provides clear courteous and effective telephone and FacetoFace support for panel members Install maintain and deinstall Nielsen metering hardware and software in panel member households according to procedure Conduct panel household questionnaire updates as assigned e g demographic lifestyle privacy agreements etc Collect and report panel data according to policy and procedure Execute standard operating procedures to ensure panel quality and security maintained Manage assigned assets in order to maintain panel households and quality e g metering equipment laptop company vehicle mobile phone etc Liaise with quality control panel management and recruitment staff to maintain panel quality and performance QUALIFICATIONS SKILLS Strong verbal and outstanding interpersonal communication skill Excellent knowledge of local culture and peculiarities 2 years experience in KSA in the area of f2F customer service Ideally Cable provider reps Home appliance installation etc Sales technical support customer service background Exceptional Customer service relationshipbuilding skills and results orientation Ability to speak local dialects English proficiency B2 and higher Proficient computer hardware and software knowledge and skills University Technical certificate Electronic technology knowledge Ability to operate effectively with high energy and flexibility in a quality fastpaced and constantly evolving environment Willingness to spend defined proportion of time travelling in the field Ability to work remotely individually and in a team environment Result oriented with aptitude for continuous process improvements Business acumen Valid driving license with clean background ABOUT THE TEAM Global Nielsen Media fuels the media industry with unbiased reliable data about what people watch and listen to At the core of our data is our Field Call Center associates who connect and build personal relationships with consumers to collect data on TV Radio and Digital Device consumption ABOUT NIELSEN About Nielsen As the arbiter of truth Nielsen Global Media fuels the media industry with unbiased reliable data about what people watch and listen to To discover what is true we measure across all channels and platforms from podcasts to streaming TV to social media And when companies and advertisers are armed with the truth they have a deeper understanding of their audiences and can accelerate growth LIRN1