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Support Engineer (12a53daf3646)
The Ideal candidate will have previous experience working in RAN Support, Integration or Managed Services, with ambition to improve his technical competence and troubleshooting skills to the highest level. The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. You may be required to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date. Working as a support engineer will require a broad knowledge within Telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently. Handling customer Issues on RAN SW & HW (4G & 5G) Emergency Handling Software Update Management (SUM) handling Handover of projects to support Remote Service Gateway (RSG) handling Knowledge Sharing