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Solution Customer Support Specialist
What's the Role We are looking for a customer-centric support specialist to provide a high level of service and care to Hilti's ON!Track software customers. Who is HiltiHilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.. What does the role involve As the Solution Customer Support Specialist with Hilti, you will be responsible for managing Hilti customers ON! Track contracts from start to end, ensuring all information is captured and formalised accordingly, in order to provide an excellent customer experience on every call. In addition, you will conduct activities to maximize the customer experience, bonding, and loyalty through the resolution of customer complaints, initiatives to identify and eliminate the root cause of customer complaints, and handling direct customer feedback. Finally, you will be responsible for ensuring customers Master Data quality maintenance through reliable and efficient data entry. We're proud to rank in Great Places to Work as one of the world's best multinational workplaces. What do we offer We will give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return, for your exceptional performance and consistent results, you will receive one-to-one career mentoring, as well as exciting opportunities to broaden your role and potentiality. What you need is 3 to 5 years preofvious Call Center or Customer Service experience Previous experience in a sales environment and/or freight tracking Strong attention to detail Excellent communication skills, both verbal and written Analytical skills Experience with enterprise software SAP experience is advantageous Advanced computer skills, including strong experience in Microsoft Excel Why should you apply Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you're from.