Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Connecting People. Improving Lives. Currently, we are seeking forAFR - Operations Specialist. In this role, the successful candidate is to develop and administer AFR Ops/CS plans and processes to deliver flow of goods and information across the customer's global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policiesKey Responsibilities. Execute AFR Ops/CS plans and processes to provide air freight forwarding for internal and external customers. Assess and interpret to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance. Implement freight administration in providing allocation and reservations of freight on planned line haul and flights required for hub and operations performance. Participate to develop and execute plans for air freight products in areas such as perishables, pharmaceutical, aviation, etc.. Develop opportunities to expand business with new clients and continuously improve in-house customer services. Maintain close business relationship with existing clients, conduct customer visits and achieve a desired level of customer retention. Track account performances and provide monthly reports to management. Execute pricing strategy and respond to pricing enquiries in an efficient and competitive manner. Conduct day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents. Identify opportunities to enhance air freight productivity, and efficient resource allocation and utilization. Analyze and provide input for processes and design systems to enhance service quality. Study and resolve issues in day-to-day delivery and implement practices for AFR Ops/CS focusing on increasing effectiveness and efficiencyIn area of AFR product:. Create or confirm transport orders, perform bookings, and optimize booking. Prepare, control, and distribute all required Import/Export documents. Identify performance issues of suppliers, and propose solutions to improve performance. Update Customs shipment information and physical status, resolve customer issues and incidentsStakeholders. Connect with and influence other specialist departments and 3rd parties e.g. external service providers. May convince others to accept new concepts, practices, and approaches. Build strong, trusting cross-functional relationships with DPDHL managers. Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders. Provide technical guidance to line managers and employeesManagement Responsibility. Individual contributor who may manage two or fewer employees. May direct the work of other lower level professionals or manage processes and programs. Coach and review the work of lower level professionalsJob Skills. Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export, Customs Brokerage, Customs Regulations, Certificate Of Origin, Tracking, CRM, Telecommunications, Budgets, Microsoft Excel, Technology Trends, Key Performance Indicators, Invoicing, DPDHL Business Knowledge, Business Processes, Business Strategy, Market Research, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, FacilitationQualifications & Experience:Education Level - Bachelor's Degree or equivalent experience/qualificationExperience Level - more than 4 yearsWe offer:. Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.. Flexible working hours with the possibility of occasionally working from home upon agreement. Possible further career development. Competitive salaryWhy join DHL Global ForwardingWe are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.htmlOurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.We aspire to become the undisputed leader in our industry,when people think of forwarding we want them to think DGFbecause we have:. Thelargest global networkwith more than 30,000 passionate employees. Themost efficient processesandfastest response times. Thebest solutionsandbest customer serviceOur Vision: The Logistics Company for the World.Our Mission: Excellence. Simply Delivered.Our Purpose: Connecting People, improving lives.Our Values: Respect & ResultsOur Goals: Employer, Provider, and Investment of Choice, Living ResponsibilityDHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.