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Microsoft identity Management Senior Specialist (44c02249910b)
• • Proactive Monitoring of all the alerts from the Monitoring tools • Scheduled maintenance activity (like shutdown / start-up of application etc..) • Monitor batch jobs and restart activity if required • Manage assigned incident tickets to resolution while maintaining high customer service quality. • Complete service requests for application/site changes associated with the IDM application. • Assist clients and support analysts on incident tickets for identity management synchronization. • Communicate incident/problem descriptions, resolutions, and workarounds to technical system administrators, engineers, and developers. • Become a subject matter expert for the IDM application. • Supporting the Global Level Teams Function as part of a complete service team providing the solutions and product improvements most effective to meet our customer's needs. • Work and deliver results under defined SLA’s and deadlines. • Partner with CATE developers and engineers for collaboration tools, to determine the resolution of incident tickets. • Contribute to documentation, known-error databases, and knowledge-base article creation as required. • Monitor patch deployment / package release and do it manually if required • User Admin Tasks – Creation / Deletion / Change / Move IDs • Perform releases after the change is raised and approved by the Specialists • Resolve all incidents with the support of Offsite / Offshore Specialists • Trend Analysis • Event logs monitoring • Patch Management • Problem Identification , Root Cause Analysis , Recommend Changes • Proactive recommendations based on best practices and policy • Bring in Best Practices from the Industry and technology to CUSTOMER • Conduct Audits on need and recommend structural changes • Provide insight to as-is situation at CUSTOMER and the migration plans , if applicable • Biztalk server administration, maintain environment uptime by monitoring BizTalk Server exceptions and resolving BizTalk Server specific issues. In addition to service monitoring and control(trace and troubleshooting). • Manage Biztalk server patching and updates.