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IT Help Desk Specialist - Ismailia (24d2485d35ee)
Job DescriptionServe as the first point of contact for end-users seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsExperience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN's, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.Determine the best solution based on the issue and details provided by end-usersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update end users status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements in proceduresManage PC setup and deployment for new employees using standard hardware, images and softwarePerform timely workstation hardware and software upgrades as requiredDiagnosing and solving hardware/software faultsManaging and troubleshooting any end-user equipment printers, scanner and VC Job RequirementsBSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experienceYears of experience at least 3 yearsAbove average knowledge of networking protocols, especially TCP/IP.Proven experience as a help desk technician or other customer support roleTech-savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in EnglishHaving a Certificate in CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10.Excellent communication skillsEnd user-oriented and cool-temperedPowered by JazzHR