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Job Details


Jobs.mom Egypt

OPD Operational Manger (1e53d8deb18f)

Egypt Jobs

Egypt Jobs

Yearly

No

Alexandria, Alexandria, Egypt

DescriptionPlanning Process:Assign and plan the monthly targets for each specialty and each doctor.Review the performance of each specialty and per doctor to maintain the defects as soon as possible.Facilitates cooperative and collaborative community, institutional and interpersonal relationships with (doctors, patients, nursing, technicians, coordinators, receptionists, customer service agents, medical director, marketing managers).Operations Excellence Process:Attend the daily operational meeting to discuss the new updates assign tasks to the team.Participates in establishing customer service standards and administrative plans and policies.Attend the Customer Relationship Management meetings.Attend the PMS monthly meetings with exclusives Doctors and the OD team to discuss the monthly performance of each DoctorHeld and arrange the monthly meeting with the marketing team to discuss the performance of the marketing campaigns, the new findings and new recommendations.Responsible for the orientation of the new Exclusive doctors and the OPD coordinators. Customer Satisfaction Process:Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either Official or un-official.Boost word of mouth by providing best-in class service before, during and after patients stayHolding customer satisfaction surveys for diverse hospital services.Build loyalty through customer service.Redefine evaluation criteria for customer service.Job RequirementsBSc. Of Medicine Hospital management Diploma and/or MBA is a plus.Experience in hospital Management .Analytical skills is a must