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Jobs.mom Egypt

Unified Communications - Technician junior

Egypt Jobs

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Cairo, Cairo, Egypt

Unified Communications - Technician junior Full Time With Professional Experience We’re hiring at our location in Cairo Unified Communications - Technician junior Job summaryEffectively maintains customer hardware/software. Responsible for delivering timely and effective repairs to ensure optimal system performance and superior customer satisfaction.Main ResponsibilitiesCall Flow Design in interaction (ACD, CTI, IVR) for AVAYA and GENESYSResponsible for troubleshooting in the area of IT/ACDCoordination of the setup of IT-/ACD-workstations (Genesys / Avaya soft clients, hard phones,..)Planning and coordination of workplace relocations / business linesDocumentation (e.g. customer/system specific installations)Responsible for ensuring the operational readiness of the IT and ACD networks via monitoring systems and UHDsSoftware distribution / security management (patches, etc.)Carrier Service Numbers ManagementSystem management and backupMaintain customer and internal communicationEnsure quality complianceManagement and maintenance of communications systems in the call center environment of the regionExtended fault processing of IT and ACD networks via monitoring systems and UHD, ensuring availability of systemsConfiguration and administration of new business lines / servicesComply with the ratios/objectives established in the service (KPI, SLA, SolveIT)Additional task can be assigned at any time.Competencies and professional backgroundEducational Background:Bachelor's Degree in Business IT / Computer Studies or Engineering & Management or similar educationSeveral years experience in the 1st level unified communication / ACD support in the BPO/call center marketCertification ITIL V3 FoundationProfessional SkillsAvaya Certification / Engineer Training; Genesys (Pure Cloud) Certification / Engineer Training or similar education / experiencesAdvanced IT-knowledgeSocial competence and pronounced communication skillsIndependent working style and high commitmentComprehensive IT knowledge (PC networks, databases, programming languages, ACD etc.)Soft Skills:Problem Solving: Acts in an entrepreneurial way to solve problems and turns obstacles into opportunities.Independent working style and high commitmentHigh resilience, time flexibility and willingness to travelStructured, process-oriented working method and Strong organizational and analytical skillsGood written and spoken English Apply now A big team is looking forward to you. Apply here! Majorel Egypt | Human Resources | Lamiaa Nehru You are looking for another location or want to learn more about Majorel? Visit us on [Register to View] Privacy notice