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Head of Research
Reliance Health [Register to View]
is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.We are also backed by some of the world’s most prominent investors including Partech, Y Combinator and Tencent. The RoleWe are seeking a Head of Research with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively. They will carry out research for our team of product designers. The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer. They will have worked with a team of both engineers and researchers and be able to lead a team of design researchers.You will be responsible for : Leading research for the company by identifying the big questions, knowledge gaps or high-risk assumptions including identifying the scope of the research and delivering solutions based on the research.Working with multidisciplinary team (design and product leadership) to shape the vision of the product and design teamCollaborating with different teams using strong communication, written documentation and facilitation skills to ensure your research supports and shapes the teams’ vision.Contributing to building a sustainable user-centered businessTraining and educating others in doing their own lightweight disposable low-risk evaluative research and in design and research methods.Ideal ProfileMust have : Minimum 7 years of experience as a user experience researcher. Tertiary Education from a recognized institution, ideally in design or a similar field.Passionate about building a world-class product and service that makes healthcare work for everyone Must have led research before in a multidisciplinary team with the ability to contextualise and prioritise insights for the teamExperience managing, executing and analysing usability test sessions or focus group sessionsExperience of working in an agile development environmentExperience in analysing both quantitative and/or qualitative research methodsAbility to run usability testing across both mobile and desktop platforms. Ability to balance robust study design with the practicalities of a fast-moving company including the ability to identify areas where research may or may not be neededUnderstanding of user interface/user interaction design principlesGood presentation skills for delivering insights in various formatsMust be proactive, adaptable and resilient with a positive mindset.Experience influencing user needs to senior stakeholdersExcellent communication skills for cross-functional collaborationWhat's on Offer?Opportunity within company with a solid track record of successA chance to accelerate your careeerOpportunity to make a positive impact