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Job Details Egypt

Junior IT Service Management (ITSM) Process Expert

Egypt Jobs

Egypt Jobs



The 5th Settlement, Egypt

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us. YOUR ROLESupport and improve the current IT Service Management processesResolve tickets and implement enhancements in the related ITSM tool (ServiceNow)Develop automated test cases using the tool’s Automated Test FrameworkReview the delivered quality of documentation, process execution, audit readiness, and continuously work on improving the processesAct as a digital process expert and a point of contact for the ITSM processes as a part of the agile ITSM BizDevOps team YOUR SKILLS Bachelor's degree in Computer Science, Computer Engineering, or Business InformaticMinimum of 1 year of relevant work experienceFluent English speakerProficient user of MS Office applications (Word, Excel, and PowerPoint)ITIL Foundation version 4 is a plusExpertise in ServiceNow, Change Management, infrastructure library and testing