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Operations Excellence SR Supervisor
Operations Excellence SR Supervisor
Full Time With Professional Experience We’re hiring at our location in Cairo Operations Excellence SR Supervisor Main ResponsibilitiesImplement new processes, drive strategic initiatives, and budget resources.Monitoring all operations metrics with solid reporting “Actionable insights.Continuous improvements for implemented processes.Develop and maintain effective work streams by working with the different internal departments.Conducting needed audits and performance reviews.Check the Operational Business Continuity plan.Reviewing Quality, Training & operations performance standards.Ensure that the team implements company values, and objectives and follows all policies, regulations and procedures according to COPC standards.Supporting all functions of the business to work together.Stay up to date on new trends & operations performance best practices.Analyzing data to identify areas of improvement in the organization, such as customer satisfaction, employee retention rates, or operational costs.Find new revenue opportunities within the existing client base.Reviewing tasks, responsibilities, objectives and KPIs for the team members that will help to fulfill the departmental objectives as well as the corporate objectives.Conduct Training sessions, mentoring, and guiding team members in new processes according to COPC standards.Assess each issue/situation using COPC standards to support a decision.Analyze & gather data & requirements and assess process change using interviews, document analysis, workshops, surveys, and workflow analysis.Implement COPC principles and processes across the company.Monitoring operations performance and processes..Cooperate with the internal department to enhance productivity, and staff satisfaction & identify opportunities for cost reduction.Provide feedback and recommendations to the management.Cooperate with stakeholders to set an action plan for each account according to RACI model and follow up to ensure the progress within the deadline.Conduct an Audit to ensure compliance with operations process & procedures.Support ongoing improvement efforts to meet and exceed customer requirements in a fast-paced environment.Understand business needs and objectives.Analyze data to identify the problem and all relevant issuesPerforms miscellaneous job-related duties as assigned.Competencies and Professional BackgroundBachelor's degree.Level of English: Excellent Level.Experience in 5 years minimumExcellent verbal & written communicationGood business acumensix sigma green belt is a MUST.Certified COPC.Strong analytical skills.Identify and solve varied business problems Advanced knowledge of call center industry (systems, processes, techniques)Proficient in Microsoft office.Strong coaching and leadership skills,Self-motivated, disciplined and organized. Able to work under limited supervision and meet the deadlines.Ability to meet targets and deadlines while maintaining a professional standard.Excellent communication skills in terms of speaking clearly and persuasively in positive or negative situations.Drive towards continuous development and improvements.Strong prioritization &influencing skills.Strong change management skills.Strong presentation skills. Apply now A big team is looking forward to you. Apply here! Majorel Egypt | Human Resources | Fayrouz Hussein You are looking for another location or want to learn more about Majorel? Visit us on [Register to View]