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Assistant Store Manager
Job DescriptionTo serve customers on the shop floor and to assist the Store Manager in the effective running of the store Department in order to ensure the highest standards of customer service are achieved and maintainedCore Functional Activities: Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards.Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed.Assign routine and non-routine tasks and assist in the schedule preparation for the Sales staff, stock keeper and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner.Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.Handle or assist the Store Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.Motivate team members and provide them withSupervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected.Handle the closing of the Shop in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standards.Performance Indicators: Customer FeedbackSales staff are aware of targetsSales targets are achieved, or exceededClear communication of dutiesEffective Job PlanningManpower efficiently matched to operational needsCustomer Service measures.Effective meeting management the necessary support in terms of training and development in order to optimize sales results.Clarity of communicationProactive contribution to meetingsClarity of instructionEffective skill transferAdhere to company policyJob RequirementsEssential: Bachelor’s DegreeStrong interpersonal (verbal and written) communication skills.Attention to detailsGood English Language (Written and spoken).Strong interpersonal and customer service skills required.Deep product knowledge.Knowledge about brand standards.Previous experience in the industry/retail is a major plus2-3 years of experience holding the same role.Desirable: 1-2 years in a supervisory level, experience in retail is a plus.Good product knowledge and understanding of store operation procedures.Driving and achieving results.Developing and Motivating Others.Commercial understandingPlanning & OrganizingCustomer Focus Decision Making