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about the role - Managing and scheduling customer changes that is related to Network optimization projects- Ensuring the professional and successful implementation of Network change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.- Configuration preparation (Layer2 and Layer 3)- Point of contacts for queries and escalations concerning change management- Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities- In depth technical troubleshooting based on Frame Relay, ATM, DSL, Routers, LL circuits, SITA legacy protocols & links etc.-Well organized with the ability to work under pressure with minimal supervision- Document all troubleshooting and a change management actions via the electronic case management system(MSA).- Support field services technical Engineer for all scheduled change activities for CPE and node.- SPOC for all technical matters related to Orange node and for customers projects on each change request.- Coordinating with PTTs for troubleshooting the operational issues of link.- Involve in proactive actions to arrest the chronic issues before releasing the change on customer/Orange connection.- End-to-end ownership of all orders directly received from Access optimization teams.- Generate Change Guideline for implementation- Create/manage change requests in change management Tools about you - Degree/Equivalent in computer science, telecommunications or related discipline.- 3-5 years experience in direct relation skill set in telecommunication industry- 3-5 years experience in a customer oriented position- Cisco Routing and switching expertise essential. Voice/IPT, IPSec, DSL, OSPF, EIGRP, BGP4, RIPV2, MPLS VPN, Dial Solutions, QoS.- Fluent in both spoken and written English.- Good time management, and organizational skills- Proactive, self motivated and determined attitude.- Problem solving skills.- Good interpersonal and communication skills.- Decision Making ability- Ability to comprehend complex situations and synthesize into simple solutions- Create action plans to resolve Customer Implementation blocking factors- Ability to multi task with little supervision- Ability to reason for alternative solutions- Ability to make decisions with minimal direction- Ability to provide status updates which provide customers with comprehensive updates- Ability to make decisions in an ambiguous environment- Ability to strategically think of continuous process improvements- Ability to work on a shift basis (24x7) additional information Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers. department Customer Services & Operations contract Regular