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Job Details Lebanon

Technical Support and SQL Server Specialist

Healthcare Practitioners and Technical

Clinical Nurse Specialist



Beirut, Egypt

Goal of the position· Maximize client satisfaction by fulfilling their requests, solving their problems efficiently and supporting them through effective guidance / trainings· Ensure project delivery and successful implementations in a timely manner Tasks and Responsibilities · Implementation, setup and configuration of the applications at the client site and at the company platform· Conduct application support, data support and technical support· Data migration (legacy data) from existing system(s) at the client’s site· Post migration data validation of results & reconciliation with old systems· Implement integrations with different ERP systems (Dynamics, IMAL, Oracle, Odoo, etc.) or trading system· Provide training in Arabic and English for customers and determine the material needed for client training in coordination with management· Follow up with clients after training to ensure optimal training results· Communicate with clients frequently and sometimes even during days off since our clients’ base work on Saturdays & Sundays· Solve problems and find workaround solutions on the spot (suggest change on an SP –link an Excel to the DB – create a form inside excel and connect it to the DB – etc.)· Respond to tickets and elaborate responses (using screenshots and diagrams and scenarios)· Support the QA department to create their scenarios when technical skills are needed· Help in documentation of the products including release notes and provide analysis when needed· Handle direct contact with clients after sale· Receive customer complaints calls and check if they can be resolved via phone· Visit clients to solve problems and complaints if the problem couldn’t be resolved over the phone· Manage incidents by writing reports concerning problems and their solutions. Report incidents to the development in case there was a bug in the software. Escalate incidents if needed· Modify applications’ reports upon request· Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems· Communicate with clients throughout the software customization process to obtain feedback and approval· Prepare and deliver documents to clients, detailing all customizations made Job Specifications · Qualifications: Bachelor's degree in Computer Science, CCE, Computer InformationScience, Information Technology, or a related field· Experience: 2 years of experience in ERP and/or financial sector and related fields2 years of experience in an equivalent job position· Skills: Web server, Network basis, Windows server, SQL Server