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Account Health VoS Manager
Job summaryThe Account Health Voice of Seller (VoS) Manager within the MENA 3P Account Health team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers.Key Job Responsibilities. Engages directly with sellers and indirectly through account managers to understand key pain points of sellers related to account health. Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers' issues in a contact center environment.. Liaises with other departments as required to resolve Seller's issues and questions.. Support with deep dives in Bad Actor prevention, seller identity verification analysis, assist account managers to unblock Restricted Products . Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues.. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.BASIC QUALIFICATIONS BASIC QUALIFICATIONSBasic Qualifications. Bachelor's Degree.. . Excellent communication skills in both written & verbal English & Hindi languages.. Demonstrates excellent time-management skills and the ability to work independently while using.. Demonstrates the ability to self-manage on priority tasks, objectives and work planning.. Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.. Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns.. Self-disciplined, diligent, proactive, positive, results oriented attitude.. Team player capable of learning and sharing knowledge in global team environment.. Ability to maintain high levels of confidentiality and data security standards.. Demonstrate flexibility to work overtime hours as per business requirement.. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.PREFERRED QUALIFICATIONS Preferred Qualifications . Applicants with CTPS Experience preferred.. Interpersonal skills, support client/sellers over voice with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.. Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.. Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills.. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses.. Teammate capable of learning and sharing knowledge in global environment