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Job Details UAE

Associate.Customer Care.Aster Muwaileh Medical Centre

Healthcare Practitioners and Technical

Medical Dosimetrist



Sharjah, Egypt

JOB DESCRIPTIONDO - Key ResponsibilitiesWelcome & greet patients & ask query of the patient as per set checklistHelp in Registration form & Insurance form fill upCheck the patient category - Insured Patient, Corporate Patients (check the staff list), HMO, General PatientsAssist patients to complete all necessary forms and documentation including medical insuranceAsk about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)Send patient to concerned counter. Assist patient if required in reaching to the counterHandover Patient Registration Cards to the patientsAct as first level of Problem Solving and grievance handling of patientsMaintain cordial patient relationsEnsure patients are informed if a doctor is running late or called outEnsure reception area is well maintained, neat and cleanEnsure all standard protocols set by organization are maintainedCheck with Insurance Coordinator for cases requiring approvalsCoordinate with Symphony for insurance related mattersCheck with Insurance Coordinator the status of the Insurance card produced by the patientCheck with the Insurance coordinator about the packages coveredReceive Patient FileEnter details in the systemGet insurance cardVerify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of serviceCollect money from patientsMake Backdate billing for pending approvalsCall & follow-up with patients regarding NP amountsABOUT THE TEAMAster Hospitals, one of the largest private healthcare service providers in GCC, aim to make a difference with our patient-centric approach to medical care and an inherent emphasis on clinical excellence. Currently, Aster Hospitals are located in 4 countries in the GCC specializing in primary, secondary and tertiary healthcare. These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a simple yet strong promise to its people: 'We'll treat you well.' Overall, Aster DM Healthcare Group has a strong presence in GCC and is an emerging healthcare provider in India with 25 hospitals, 116 clinics and 238 pharmacies manned by 20,500+ workforce (including approx. 1250 doctors on fee for service basis) from across the geographies.