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Job Details Lebanon

Technical Support Engineer (Software Development Industry)

Healthcare Support

Healthcare Support Worker



Beirut, Egypt

Roles and Responsibilities:- Deploy new products and services on the VAS platform based on the service description, flow and business rules.- Integrate VAS platforms with MNOs including SMS Gateway, USSDC, SDP, OTA, Billing etc.- Ensure 99.999% availability of VAS and IT services and platforms.- Carry out acceptance tests for newly deployed Vas platforms and solutions.- Have a full understanding of VAS protocols including SMPP, USSDI&II, SIP, HTTP(S), SS7, SIGTRAN, Web services, IP and others (SNMP, ICMP, etc.).- Integrate the Company’s products/services in the client’s environment.- Willingness and ability to flex weekend and night shift hours as needed.- Perform readiness tests on newly implemented VAS systems and products to validate features, capacity and functions. - Generate periodic reports including daily, weekly, monthly, quarterly performance reports, activity reports, etc.- Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.- Preparation/Analysis of Logs - Monitor Network and Third-Party VPN & Connections- Maintain Web and Mobile Applications- Develop and maintain code for process automation, monitoring of all business service provisions and internal applications.- Plan and Implement backup strategy for internal and remote systems- Identify and implement any necessary changes or upgrades.- Monitor server/network performance and availability to meet Service Level Agreement commitments.- Keep abreast of new developments and technology trends in VAS, telecommunication and networking- Perform other assigned duties as delegated by management from time to time.- Collaborate with cross-functional teams to implement quality, correctness, and performance measurement and monitoring throughout the product life-cycle.- Support various cross-functional teams with data analysis to ensure product success.- Adoption of artificial intelligence (AI) to detect anomalies in services subscription/cancellation/revenue/error logs- AI-driven data monitoring for prediction of service revenue Education Requirements: - Minimum of 2 years working experience in technical within the VAS, Telecommunication or ICT Industry - Minimum of a Bachelor’s degree in Computer Science/ Electronic Engineering/ Technology related field.- Very good oral and written communication skills in Arabic, English Experience Requirements: - Operating system environments: RedHat Linux/UNIX and Windows Operating systems administration and management. - Databases: MySQL / SQL / PostgreSQL / Mongo- Programming [Register to View] PL/SQL, Shell Scripting and Java) Interpersonal Skills: - Strong analytic and critical thinking skills.- Good communication skills.- Ability to work under pressure, complete tasks in timely and accurate manner with limited direction and guidance.- Excellent interpersonal skills and ability to work with teams on problems.