Job was saved successfully.
Job was removed from Saved Jobs.

Job Details


Jobs.mom Lebanon

Technical Support Engineer (Software Development Industry)

Healthcare Support

Healthcare Support Worker

Yearly

No

Beirut, Egypt

Roles and Responsibilities:- Deploy new products and services on the VAS platform based on the service description, flow and business rules.- Integrate VAS platforms with MNOs including SMS Gateway, USSDC, SDP, OTA, Billing etc.- Ensure 99.999% availability of VAS and IT services and platforms.- Carry out acceptance tests for newly deployed Vas platforms and solutions.- Have a full understanding of VAS protocols including SMPP, USSDI&II, SIP, HTTP(S), SS7, SIGTRAN, Web services, IP and others (SNMP, ICMP, etc.).- Integrate the Company’s products/services in the client’s environment.- Willingness and ability to flex weekend and night shift hours as needed.- Perform readiness tests on newly implemented VAS systems and products to validate features, capacity and functions. - Generate periodic reports including daily, weekly, monthly, quarterly performance reports, activity reports, etc.- Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.- Preparation/Analysis of Logs - Monitor Network and Third-Party VPN & Connections- Maintain Web and Mobile Applications- Develop and maintain code for process automation, monitoring of all business service provisions and internal applications.- Plan and Implement backup strategy for internal and remote systems- Identify and implement any necessary changes or upgrades.- Monitor server/network performance and availability to meet Service Level Agreement commitments.- Keep abreast of new developments and technology trends in VAS, telecommunication and networking- Perform other assigned duties as delegated by management from time to time.- Collaborate with cross-functional teams to implement quality, correctness, and performance measurement and monitoring throughout the product life-cycle.- Support various cross-functional teams with data analysis to ensure product success.- Adoption of artificial intelligence (AI) to detect anomalies in services subscription/cancellation/revenue/error logs- AI-driven data monitoring for prediction of service revenue Education Requirements: - Minimum of 2 years working experience in technical within the VAS, Telecommunication or ICT Industry - Minimum of a Bachelor’s degree in Computer Science/ Electronic Engineering/ Technology related field.- Very good oral and written communication skills in Arabic, English Experience Requirements: - Operating system environments: RedHat Linux/UNIX and Windows Operating systems administration and management. - Databases: MySQL / SQL / PostgreSQL / Mongo- Programming [Register to View] PL/SQL, Shell Scripting and Java) Interpersonal Skills: - Strong analytic and critical thinking skills.- Good communication skills.- Ability to work under pressure, complete tasks in timely and accurate manner with limited direction and guidance.- Excellent interpersonal skills and ability to work with teams on problems.