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Job Details Israel

Service Management Coordinator

Israel Jobs

Israel Jobs



Petah Tikva, Israel

At Digital Turbine, we want to make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — connecting Digital Turbine’s partners to more consumers, in more ways, across more devices. We provide app publishers with powerful ads and experiences that payoff, advertisers with powerful ads and experiences that fuel performance and captivate consumers, and help telecoms and OEMs to supercharge awareness, acquisition and monetization. In a rapidly changing industry, we are always looking to create better paths of discovery to connect consumers, publishers, and advertisers in the mobile ecosystem.After AdColony’s acquisition by Digital Turbine in 2021, everyone who joins the DT community does so as a full Digital Turbine employee. Some career opportunities still may be listed under AdColony due to local available entity requirements, but don’t worry, we’re all one family at DT. Digital Turbine is seeking a highly motivated, adaptable, and talented technology Service Management individual to join our team in a Global Service Management Coordinator role. You should have experience in Incident, Problem, and Change Management. In this Service Management Coordinator position, facilitate incident calls, and review changes, tickets, and reports. Driving those priorities on behalf of the business and clients. The ideal candidate has demonstrated the ability to successfully manage ITIL best practices while maintaining the highest level of service management and system availability.Key Responsibilities for the Service Management Coordinator Perform daily production incident management reviews - ticket accuracy, reports, follow-upActs as Incident Manager during critical events; drive issue to resolution, help document issue, and assist to prepare executive level incident summaryFacilitate Post Incident review, drive to the root cause, counter measures, and executive summaryEnsures Change Records are complete/accurate - create reports and provide follow-upParticipate in Continuous Improvement Process for Service ManagementParticipate in SOX compliance planning and reportingAbility to communicate and educate users on Service Management best practicesInterface with all Technology teamsProvide on-call Service Management support, able to work nights and/or weekends according to the on-call scheduleMinimum Job Requirements for the Service Management Coordinator Experience working in IT Service Management, Operations, Helpdesk, or Service DeskITIL version 3 certificationStrong analytical, written/verbal communication skillsBasic understanding of Cloud environments (Google Cloud, AWS)Work in a Global 24x7 service environmentPreferred Experience for the Service Management Coordinator ITIL version 4Bachelor’s Degree in Computer Science or 4 years equivalent work experienceStrong organizational, documentation, and engineering/troubleshooting experience, as well as a desire for continuous service improvementsAbility to effectively prioritize and execute service management tasks in a high-pressure environment while managing changing prioritiesPrior work with Jira, Confluence, and notification tools like PagerDuty About Digital Turbine:Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers. Its end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting Digital Turbine’s partners to more consumers, in more ways, across more devices. The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities serving top agency, app developer, and advertising markets. Listed on Deloitte Technology Fast 500 for six consecutive years since 2015 and winner of Austin Chamber of Commerce’s Company Culture in 2020.Digital Turbine is an equal opportunity employer committed to building a diverse and inclusive team. We welcome people of different backgrounds, experiences, abilities, and