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Jobs.mom Israel

Head of Customer Success

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Israel Jobs

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Tel Aviv-Yafo, Israel

We are looking for A Head of Customer Success to join our fast-growing team and help us to change the way the world is using data. As the leader of our customer success team, you will be responsible for hiring, training and coaching the remote global CS team. You will be expected to define, design and implement soup to nuts Leadgence CS core methodologies, processes and KPIs. On your day-to-day, you will be engaging and championing key stakeholder relationships and driving customer adoption/utilization while achieving Leadgence customer value realization projects resulting in healthy and sustainable Commercial and Enterprise accounts growth. You will engage with key leaders and inspire teams to help customers adopt the Leadgence platform as both a product and service while helping to promote a new way to work within their own organizations. You will work in a dynamic, high-growth environment across a variety of teams and talented team members to serve progressively larger and more complex customers as the business grows extensively.You are A hands-on leader who enjoys spending time with customers and educating them about the Leadgence platform while also being able to think and act strategically. A data-driven personality who loves to build, teach and mentor. You are a process-oriented person with high attention to detail and a strong ability to resolve challenges and delight customers and colleagues. Reporting to the COO, YOU will be responsible for:Manage, mentor, and grow a talented direct team, and lead an excellent and dedicated teamLeading and expanding the Customer Success team by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class teamDriving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases; collaborating across teams to identify and pursue customer growth opportunitiesRepresenting the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindsetArchitecting the customer success organization and solutions to leverage and scale in support of our global vision, including striking the right balance for the services and support offered to our broad range of customer segments - Large Enterprise, Mid-marketPartnering closely with business stakeholders such: as territory leaders, sales teams, marketing, and partner development to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve themWhat You HaveA true passion for customers10+ years of experience in a Customer Success leadership role in enterprise SaaSExperience building and managing Customer Success teams in a fast-paced, dynamic start-up environmentBusiness Acumen - Ability to quickly grasp and adapt to various customer verticals, geographies, and business structures.Collaborate with senior leadership in the company to execute business strategiesTechnical and mobile SaaS experience and an ability to speak to technical customers in their languageA track record of building and managing large SaaS Customer Success teams in organizations with more than $50M recurring revenueA strong strategic vision for the customer experience and customer supportThe ability to architect services and support delivery models that align with current customer segments deliver customer value and scale with growth projectionsA strong customer advocate with the ability and willingness to engage directly with customersAbility to communicate well with individuals, teams, partners, and at industry-level eventsA track record of developing and mentoring great talent, leaders, and leaders of leaders, building and motivating high-achieving teamsThe skills to be a data-driven decision-maker, willing to experiment and iterateEffective and productive collaborator to drive cross-functional initiativesEmpathy, humility, and listening skills.Bonus PointsPrevious experience in the US-based financial services and insurance industryPrevious experience in SaaS martech or salestech