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Sr. Disability Representative
PRIMARY PURPOSE: To provide disability case management and claim determinations based on complex medical documentation and the applicable disability plan interpretation including determining benefits due and making timely payments/approvals and adjustments, medically managing disability claims; coordinating investigative efforts, thoroughly reviewing contested claims, negotiating return to work with or without job accommodations, and evaluating and arranging appropriate referral of claims to outside vendors.ESSENTIAL FUNCTIONS and RESPONSIBILITIES Analyzes, approves and authorizes assigned claims and determines benefits due pursuant to a disability plan.Reviews and analyzes complex medical information (i.e. diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan.Utilizes the appropriate clinical resources in case assessment (i.e. duration guidelines, in-house clinicians).Communicates with the claimants providers to set expectations regarding return to work.Determines benefits due, makes timely claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.Medically manages disability claims ensuring compliance with duration control guidelines and plan provisions.Communicates clearly with claimant and client on all aspects of claims process either by phone and/or written correspondence.Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.Coordinates investigative efforts ensuring appropriateness; provides thorough review of contested claims.Evaluates and arranges appropriate referral of claims to outside vendors or physician advisor reviews, surveillance, independent medical evaluation, functional capability evaluation, and/or related disability activities.Negotiates return to work with or without job accommodations via the claimants physician and employer.Refers cases as appropriate to team lead and clinical case management.Maintains professional client relationships.ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned.Supports the organization's quality program(s).QUALIFICATIONSEducation & LicensingBachelor's degree from an accredited university or college preferred.ExperienceThree (3) years of benefits or disability case/claims management experience or equivalent combination of education and experience required.Skills & KnowledgeKnowledge of ERISA regulations, required offsets and deductions, disability duration and medical management practices and Social Security application proceduresWorking knowledge of medical terminology and duration managementExcellent oral and written communication, including presentation skillsPC literate, including Microsoft Office productsAnalytical and interpretive skillsStrong organizational skillsAbility to work in a team environmentExcellent negotiation skillsAbility to meet or exceed Performance Competencies