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Assistant Contract Manager-Soft Services (3645e1ef3957)
Ensure achievement of departments goals and objectives and administer smooth and effective running of cleaning operations. Advise and communicate job responsibilities, performance expectations, customer service standards and company policies / guidelines. Supervise and inspect work activities custodial personnel to ensure clean, orderly, and attractive presentation of the Marina Mall building/structure ( Ground , floor, walls glass windows, doors) and other areas like (restrooms within the Mall) conformance to prescribed standards of cleanliness. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. Supervise and Monitor the contractor’s performance. Liaise with purchasing officer for the purchase of services / supplier / equipments and monitor the budget for the department. Conduct orientation training and in service training for cleaning supervisor to demonstrate house holding policies, work procedures and maintenance of equipments. Make recommendations to improve service and ensure more efficient operation and evaluates records for forecast personnel requirements. Draw up shift rotas and allocate daily duties for cleaning supervision. Comply with the established policies and procedures and rules of operations. Any other tasks/responsibilities of similar nature or level entrusted by the Line Manager .