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Director, Hotel Operations
Job Description :Company Our client is founded by the Saudi government to bring all communities together and develop all sectors and fields with innovative solutions. The organization generates over $24 million in sales and has over 850 companies and 700 employees. They are currently looking for a Hotel Operations Director to be based in Sharma, Saudi Arabia.Duties & Responsibilities: Work collaborative across client's Operations in all applicable hotels operations management related mattersFunctions as the strategic business leader of the property's Hotel Operations areas of responsibility may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance.Works with direct reports (e.g., department heads) to develop and implement departmental strategies and manage the implementation of the brand service strategy and brand initiatives.Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.Recommend operating model approach for each of the [Register to View]
and work with hotel operator companies.Champions client's brand service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.Develops systems to enable employees to understand guest satisfaction results.Communicates a clear and consistent message regarding departmental goals to produce desired results.Develops positive owner relationships.Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.Solicits employee feedback, utilizes an 'open door policy' and reviews employee satisfaction results to identify and address employee problems or concerns.Verifies that property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.Conducts annual performance appraisal with direct reports according to client's Human Resources organization protocols.Champions change, manages the implementation of brand and business initiatives and communicates follow-up actions as necessaryPerforms other duties, as assigned, to meet business needsQualification & Requirements:Bachelor's degree Hospitality Strong knowledge and implementation of hotels operation systems 4 or 5 stars Hotels Experience in Management role - Preferred15+ years' proven experience in the hospitality field, preferably in a full-service hotelProven track record of managing a team in a hospitality or hotel management roleExcellent leadership skills, analytical skills, and communication skillsMust possess extremely strong interpersonal skills to build effective relationships across all levels of the organizationMust possess strong customer service skills.Must possess excellent written and verbal communication skills that help represent diverse communitiesMust be able to deal effectively with all levels of the organization.Experience working with diverse teamsExcellent organization skills - ability to multi-task and prioritize with minimum direction.Strong time management skills.Strong Microsoft Office and database skills.Good understanding of the hospitality industry in the EMEA countries.Excellent communicator (verbal and written) and a good command of English and ability to present confidently to small and large groups.