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Job Details Saudi Arabia

Commercial Technical Account Manager, EMEA





null, Egypt

Détails de l'annonce Poste proposé : Commercial Technical Account Manager, EMEAResponsibilities Possess a deep understanding of creating customer value to deliver scalable customer engagements that help customers derive ongoing value from their investment with GitLabManage and provide input into iteration upon the customer journey, including onboarding, adoption, retention, and expansion, with an emphasis on defining and demonstrating value programmatically to grow net revenue retention ultimatelyTake a data-driven approach to driving value across the customer segment, ensuring time and attention is prioritized to ensure the most significant positive impactProactively identify and prioritize accounts to focus efforts within a defined territory as based on point in lifecycle (e.g., onboarding) perceived risk, potential growth, strategic value, and renewal timeframeWork cross-functionally with multiple teams (CS ops, content, programs, marketing, product) to develop thoughtful and innovative approaches to driving success with customers at scaleIdentify key areas of enablement need across the customer segment and partner closely with the high-touch and scale TAMs to create content and webinars to address these needsAnalyze industry best practices, trends, and performance metrics to shape customer engagement strategies and accelerate results Profil recherché pour le poste : Commercial Technical Account Manager, EMEA Requirements Ability to use GitLab and willing to work with Git and GitLab whenever possibleAlignment with our values, and willingness to work in accordance with those valuesPrior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retentionFamiliarity working with customers of all sizes, especially large enterprise organizationsExceptional verbal, written, organizational, presentation, and communications skillsDetailed oriented and analyticalStrong team player but self-starterProject management experience & skillsStrong technical, analytic, and problem-solving skillsShare our values, and work in accordance with those valuesAbility to travel if needed and comply with the company’s travel policy Critères de l'annonce pour le poste : Commercial Technical Account Manager, EMEA Métier : Métiers des servicesProduction, maintenance, qualité Secteur d´activité : Informatique, SSII, InternetRecherche et développement