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Store Manager - Swarovski - Kingdom Centre
At Chalhoub, creativity comesalive! Working as aStore Manager you will be responsible for ensuring that the storemaximisesits commercial performance anddeliversexceptionalGuest Experience. You will alsodrive both eNPS and cNPS through theimplementationof People and CX strategies.You will drive in-store CX initiativesPlan succession of team members in terms of readinessNurture talent within team through on the job coaching and stretch assignment in coordination withthe People PartnerDrive eNPS through people experience initiatives and cultureOversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules andcommissionsOffer store support including concessions, real-time as per business needsAct as the key point of contact with back-office operationsEnsure click and collect are conducted within SLAsEnsure customer data is properly captured by the sales team in adherence to marketing teamrequirementsPromote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..Ensure store team is working towards the same goalPromote omni-channel salesIncrease the store revenue target vs actualIncrease sell-through at full priceProvide input to whats working well, whats not working well and feedbackWhat you'll need to succeedStore KPIsLeadership SkillsRetail backgroundWhat we can offer youWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits,