Job Description FOUR SEASONS-------- Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion. Job Description:- Assistant Reservation Manager assists the Reservations Manager/Revenue with daily tasks of the department. MAIN DUTIES: Handle several telephone calls at any given time. Successfully complete a room reservation for any given time period knowing what types of accommodation, rates and special services are available. In addition, the ability to properly code all said reservations as to the rate type, source, travel agent, etc. The ability to recite all information regarding hotel facilities, hours of operation, key personnel, special activities and functions in the hotel. Determine what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Manager well informed. Utilize the guest history program to ensure maximum accuracy and recognition. Answer the telephones professionally and cheerfully, including transferring and routing misdirected calls and taking messages. Utilize the computer system in retrieving, updating room reservations. Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complementary room request, group blocks travel agent discount, telexes and faxes. Work under the supervision of Reservations Manager and carry out duties assigned. STANDARD DUTIES: To provide a friendly and professional service that always exceeds guest’s expectations. To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position. To report for duty punctually wearing the correct uniform/attire and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. To comply with local legislation as required. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule. To respond to any changes in the department as directed by the needs of the industry, company or [Register to View]
be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service [Register to View]
attend training and meetings as and when required.