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Job Details Kuwait

After Sales and Logistics Manager


Sales Manager



Hawally, Egypt

Job description: Lead and manage the departments ofWarehouse, Delivery, Shipping,Installation, Maintenance, and Customer Service and support logistics for othergeography operations. Support growth of the business by maintaining smooth flowof products and services to our customers. Duties and responsibilities: Contribute towards formulation of strategy, annual businessplans, budgets, policies and procedures of the department.Ensure the implementation of all processes, policies, procedures andstandards for the After Sales and Logistics department, in relationto annual business plans and annual budgets.Provide guidance to the team on how the company's productsshould be stored, handled and maintained.Support the development of the business by analyzinglogistical problems and producing new solutions.Lead the departments of Warehouse, Delivery, Installation,Maintenance, and Customer Service.Establish, measure, monitor and adjust the level of efficiency of the logistics movements; enabling to quickly locate the materials/products for distribution orplacement within the warehouse.Lead the After-Sales function for the organization with thebest practices. Act as a strategic service partner to all segments by ensuringavailability of products within agreeable parameters of cost, quality and time.Monitor the flow of materials and products that enter andleave the company's inventory or distribution areas.Coordinate with product development department to follow-upwith the supplier based on the estimated time of departure (ETD) and estimatedtime of arrival (ETA).Review and intimate weekly and monthly plan of arrival ofmaterials and products.Oversee the activities related to port clearance andshipment documentation in coordination with the product manager.Approve delivery schedules and ensure coordination withwarehouse manager, fleet manager and related department managers.Follow-up with the warehouse manager to ensure the arrivalplan for bulk shipment on weekly/ monthly basis and communication thedestination plan as per agreement.Oversee the implementation of the route plan for drivers and track movement to ensure delivery of products on time to the customers.Monitor the quality, quantity, cost and efficiency of themovement and storage of goods.Analyzing data to monitor performance and planimprovements and demand; and allocatingand managing staff resources.Monitor all stock transfers in the system and reporting ofstock situation (i.e. salvage, damage and out of stocks).Monitor all logistic support requirements (incl.transportation, materials handling, communication, and store based activities).Oversee the fleet department for the routine vehicle/ trucksmaintenance and incorporate theemergency maintenance (accident/break-down) in the vehicle/ trucks availabilityplan.Plan the design and specifications of the warehouse, andup-gradation of warehouse facilities in coordination with relevant managers.Manage the Warehouse management system and review the stockreports on regular basis.Lead the installation team and follow-up the best practicesof organizing the installation procedures and schedules.Follow-up with the installation manager to ensure theinstallation schedules are maintained on time as planned.Lead the maintenance team (Appliances & Sanitary) andfollow-up the best practices of organizing the maintenance schedules.Follow-up with the maintenance manager to ensure theinstallation schedules are maintained on time as planned.Monitor and maintain installation, maintenance, and deliveryquality at the client site.Manage the customer service department and follow-up thecustomer complaints and develop the complaints procedures.Provide the top management with the required weekly,monthly, annually reports.Assist management in any other tasks as required bybusiness. Skills: Bachelor’s degree in supply chain or a relevant field.Supply chain certificate would be highly preferred.A minimum of 15 years of relevant experience within the Operations, AfterSales, Supply Chain Management with +5 years in a managerial level.Previous experience in similar industry is highly preferred.Strong have strong command of English language.Excellent leadership, problem solving and communication skills. Customer OrientedGood team playerNegotiation and Influence