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Job Details


Jobs.mom Saudi Arabia

Officer Customer Service

Office and Administrative Support

Customer Service Representative

Yearly

No

null, Egypt

We are looking for a customeroriented service representative A Customer Service Representative or CSR will act as a liaison provide product services information answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency The best CSRs are genuinely excited to help customers They re patient empathetic and passionately communicative They love to talk and understand the value of good communication skills Customer service representatives can put themselves in their customers shoes and advocate for them when necessary Customer feedback is priceless and these CSRs can gather that for you Problemsolving also comes naturally to customer care specialists They are confident at troubleshooting and investigate if they don t have enough information to answer customer questions or resolve complaints The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction To be successful in this role you should have previous experience in a customer service position and good knowledge of how cash registers operate You should also be available to take evening and weekend shifts occasionally Ultimately you ll ensure all transactions run smoothly and will help us maximize customer satisfaction Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate valid and complete information by using the right methods tools Meet personal customer service team sales targets and call handling quotas Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers Follow communication procedures guidelines and policies Take the extra mile to engage customers Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers Collect payments whether in cash or credit Issuance of receipts refunds and change of vehicle class Greet customers when entering or leaving the store