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Job Details Saudi Arabia

Customer Success Partner (2917e312b540)

Office and Administrative Support

Customer Service Representative




- Follow-up and qualify Marketing generated leads and logging activities in Salesforce with the aim of acquiring new customers through an office-based approach. - Through an analytical approach and market mapping, find new leads through local insights. - Log all activities in Salesforce and share insights on lead quality through and effective and structured lead qualification process. - Manage objections professionally and share best practices across the team. - Effectively hand-over hot opportunities requiring a face to face engagement to succesfully close/win the opportunity. - Ensure smooth execution of the end-to-end shipment lifecycle by working closely with the customer as well as internal stakeholders from operations and back-offices across the globe. - Pro-actively support the customer to build trust and operational confidence through phone, chat and email while encouraging/pushing self-service functions. - Upsell new products and services to existing Twill customers to drive revenue growth. - Actively monitor customer NPS and ensure that customer insights and suggestions for automation are shared with the Twill manager. - Effectively manage your time and priorities to balance sales and customer service activities. - Support global team of colleagues in reaching key metrics trough collaboration and capacity sharing.