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Job Details


Jobs.mom Saudi Arabia

Automotive Service Center Manager Saudi (1efec062b9ef)

Office and Administrative Support

Customer Service Representative

Yearly

No

Riyadh, Egypt

We are looking for a detailoriented service manager to manage service department and handle customer service interactions reports and repairs The service managers responsibilities include providing the highest level of customer service developing lasting customer relationships and managing the service team members The service manager maintains a strong working knowledge of all industry standards and practices Service Manager Responsibilities Delegating and directing service tasks monitoring the progress of current projects and managing service team members to ensure the teams objectives and sales goals are met Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers Assisting with or performing administrative tasks such as managing and updating invoices processing new orders and tracking inventory Setting up and maintaining a service desk and evaluating its efficiency Resolving service desk problems and improving service methods to increase the service desks productivity and customer service Monitoring department issues and client complaints to create methods to lessen recurring issues Auditing work and customer service to ensure the companys high standards efficiency and productivity goals are met Maintaining strong relationships with manufacturers dealers and sales representatives Helping to train new employees in company procedures Maintaining a strong working knowledge of industry regulations restrictions and laws ensuring the companys adherence to these regulations and remaining current on the industrys standards and new innovations materials tools and processes